Our product portfolio consists of uc software applications and tailormade. Founded in 2006, bridge communications has installations around the globe providing a feature rich, scalable attendantoperator console and related solutions for microsoft and cisco platforms. Also, specific messages can be communicated to callers for example, out of the office, on holiday until the 15th based on your coworkers alert messages displayed on the system. These include both softwarecentric solutions and hardware implementations. Bridge communications announces breakthrough predictive. Aspire offers a variety of ip solutions for your business needs. It addresses the needs of organizations from any vertical, providing the most complete set of uc applications, thus granting an awesome, easy experience to all users, from their ip phones, browsers.
Pages other pages home page bridge license manager. Your receptionist or operator center is often the first point of contact with your organization, so its vital you create a positive impression by dealing with callers inquiries efficiently. Uc with its new capabilities like presence and contact search has dramatically moved us in this direction. The program would emulate a cti route point, or sip endpoint and answer an incoming call much like a. The imagicle applicationsuite for microsoft skype for business offers an all in one suite of musthave applications empowering the unified communications for enterprises and smallmedium businesses. Installing the attendant console software the software security key must be attached to the parallel port or usb port on your pc for you to use the attendant console software. Intelligent series operator console reduces call answering and transferring times through advanced technologies that eliminate operator keystrokes. Pmsi works as a bridge between the two entities integrating the pbx with the local property management software talentelhcms. The megapath software attendant console is designed give you visibility to the call status of some or all employees within your office.
In addition we now offer unprecedented visibility for supervisors with our bridge supervisor reports and dashboard. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle acd to simplify and improve incoming call. The bridge lync skype for business operator console offers full call control. Note if your reseller, customer or site are not available, click the control to add them. In addition to better user visibility, and call control, boc provides automatic notifications to end users on parked calls, machine learning ai to automatically suggest call destinations, and a host of other functions to streamline productivity. Bridge operator console for ringcentral ringcentral app gallery. Bridge operator console software downloads cisco cucm. Attendant console software download hello, does anyone know a place where i can download the attendant console installation software any place other than the link below. Cavazza institute for the blind, for visually impaired and. Bridge operator console 3 web demo replacement for cisco. Bridge operator console exchange connector, skype for. Utilizing the skype for business client sdk, org auto attendant, and call queue features, their touchpoint attendant solution natively integrates into microsofts skype for business online and office 365. Wed like for our receptionist and me to be able to tell the status of each of the extensions busy, dnd, available, etc.
To enable critical communications, the spok healthcare console provides hospitals with many industryleading features. Bridge operator console attendant console for skype for. Legacy systems that rely solely on pbx based phone communications with a separate system to manage electronic communications, do not longer satisfy the requirements of. Its a 35 minute walk through showing how the programs works, and how to perform call control and other tasks. The bridge cloud suite for cisco unified communications contains a variety of tools to enhance your organizations enterprise voice. Bridge communications compatible with kuando busylight.
We too have had weird problems with the attendant console software. Bridge operator console is designed to be an attendant console solution for lync 20 and skype for business. Bridge communications makes bridge operator console, the leading. The builtin corporate directory synchronizes with cisco unified communications managers enduser directory, or with active directory in the cisco uac advanced version. Choosing an attendant console for microsoft lync traditionally the most common and most popular way to create an attendant console for a given platform was to use a standard like cti or sip. The bridge operator console software provides powerful, affordable and scalable call handling solutions. There is also the ability to schedule time with an engineer, phone or online ticketing system. Settings program settings general settings auto size screen grids themes dark theme light theme.
Why choose vistapoint for your cisco attendant console. Bridge communications makes bridge operator console, the leading attendant console solutions for skype for business lync. We had to put it in night mode since nobody was there to answer the phones. It seamlessly integrates with cucm, jabber, skype for business or lync, and uccxucce. Step 1 select your reseller, then select your customer, and then select your site.
Whereas a pc attendant is an adjunct offering from a pbx vendor, it is a core competency and. Its smarter, faster, and loaded with more features than other call center solutions. Unified communications held out the promise of seamless and immediate connection with the people you need to talk or collaborate and eliminated the need for a software attendant console. Attendant console skype for business enghouse interactive. Unified communications cisco unified attendant consoles. Bridge communications makes bridge operator console, the leading attendant console solutions for skype for business lync and cisco unified communications cucm. Now they did put the attendant console in a night mode when they left but the software was running. Bridge operator console takes attendant console software to a new. Connecting to your ip network, the pc attendant allows your attendants to handle calls with simplicity and efficiency right from their desktops. Anywhere365 reception attendant acts as a natural extension to peoples intuitive way of engaging with others. The bridge cloud suite for ringcentral includes our flagship attendant console solution bridge operator console. It delivers full call control, including answer, hold, resume and transfer calls easily and much more. Bridge communications is a us based software company with headquarters in fargo, nd. Cisco unified attendant consoles v9 department edition design guide pdf 1 mb cisco unified attendant console enterprise edition.
Attendant pro is a client side skype for business attendant console which has been specifically designed for skype for business. Because attendant console works in a multinode configuration you know the status of everyone on the system. The pc operator console software of the voice of o365 is designed to be an attendant console solution for lync 20 and skype for business which streamlines communication effectively. A new multiplatform bridge operator console, our flagship attendant console solution, is at the top of the class. Software downloads cisco cucm bridge operator console. The console plugin must be installed on your computer. Bridge operator console supports windows vista, 7, 8, 8. Log in to download evaluation software or activate your purchased product new users. Use bridge operator console software on a network, provided that you have a licensed copy of bridge operator console software for each computer that can access bridge operator console software over that network for any period for which you have purchased a subscription typically 1 year or longer if you pay for additional yearly maintenance.
Bridge operator console takes attendant console software to a new level, with machine learning ai, and a spectrum of features developed specifically for cisco unified communications. Bridge skype for business lync operator console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume. It talks with your existing skype for business lync client, and your microsoft exchange server calendars and contacts with optional exchange connector. Bridge operator console is an attendant console solution, increasing productivity for call handling. Attendant pro was the first office 365 ready receptionist console client when it was released in june 2014. Bridge cloud suite is our next generation attendant console for cisco unified communications manager and hcs. Pc operator, attendant console for lync skype for business. One of our first partners to market with an attendant console that supports skype for business online is enghouse interactive. This video shows version 3 for windows of bridge operator console. Register your details and wait for the system to supply you with a secure password via email before you can access evaluation software or activate purchased software.
A worldclass attendant console for cisco callmanager or skype for business. Skype for business attendant console landis technologies. Application notes for talentelhcms pmsi and attendant. When creating it, we examined every single telephone operator need. Trouble with toshiba cix attendant console software voip. Bridge operator console attendant console for modern receptionists. Attendant console software download cisco community.
Bridge operator console is the premiere tool for enhancing the productivity of your receptionists and operators. Bridge cloud suite, requires no software installation and is operating system. The aspire pc attendant is another one of those solutions. Performance, scalability, resiliency, and easeofuse. Bridge cloud suite delivers full call control to cisco uc manager and hcs. On one side, it establishes communication with local pms and on the other side it establishes communication with pbx over an ip link.
Attendant console for microsoft and cisco solutions calltower. People contacts new personal contact microsoft 365 contacts get microsoft 365 contacts. I know this is not the right forum still thought we can check quick, customer has cisco attendant console standard 10. Cisco unified attendant console premium edition v9. Cisco unified attendant console enterprise edition v9. I would think there is a setting somewhere but i cant find anything. Bridge operator console for ringcentral ringcentral app. The bridge operator console for ringcentral runs on any modern web browser. The console can also help manage and route incoming calls for your telephone number.
If you own a cisco phone system, you probably know the included legacy attendant console goes away with cisco unified communications manager version 8 and beyond. Attendant console for microsoft and cisco solutions. Bridge communications is the developer of the bridge operator console for both microsoft skype for business lync and cisco cucm solutions. Best in class cisco attendant consoles for cisco unified communications manager callmanager vistapoint cisco attendant consoles have been deployed on thousands of desktops around the world. We are running freepbx using linksys spa941 phones with a couple of remote extensions. Without the key, the software will remain in demonstration mode. Calltowers bridge cloud suite provides an efficient and familiar interface solution to fit these needs by leveraging the cisco platforms to deliver enterpriselevel call control capabilities. Bridge bossadmin executive console for cisco users guide call control window the call control window displays information relevant to a current call, such as the number, the name, the current status of the call, and the duration. Founded in 2006, bridge communications has over 20,000 global deployments of the feature rich, scalable attendantoperator console and related solutions for microsoft and cisco platforms. I know theres some hardware solutions, and some propaid full attendant consoles. More sophisticated pc attendants are available from thirdparty providers. Bridge operator console attendant console for cisco cucm. Combining the functionality of a standard pc running microsoft windows operating system, with the technology of mitels axxess and 5000 series phone system, call handling has never been easier. The spok healthcare console can also be scaled to fit any organisation with diverse communications switching systems, data centres, paging or messaging systems, or networks in various locations.
Get more out of your existing phone system by adding enterprise class attendant console solutions. Attendant console set up and operation guide chapter 2 preparing for installation before you install attendant console. Attendant console solution for skype for business online. That way we can tell if someones on the line before we transfer. Bridge communications makes bridge operator console, the leading attendant console solutions for skype for business lync and cisco unified. Read setting up an attendant console network on page 10. Pc operator software your receptionist is in full control of the incoming and outgoing skype for business calls. Attendant console will assist your switchboard attendant in eliminating lost calls, extended callholding time and help process calls quickly and easily. Its the most robust cisco attendant console in the space. Attendant console solutions with robust feature set, combining call control with.